Frequently asked questions
What is your return policy?
We want you and your pet to love every purchase. If you're not completely satisfied, you may request a return within our return window, provided the item is unused, in its original condition, and includes all original packaging. Please visit our Return Policy page or contact us for return instructions.
Are any purchases final sale?
Certain items may be marked as final sale and cannot be returned or exchanged for hygiene or safety reasons. Any final sale products will be clearly identified on the product page before purchase.
When will I get my order?
Most orders are delivered within 7-12 business days, depending on your location and the products ordered. Once your order ships, you'll receive a tracking email so you can follow its journey.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location and the items in your order. Any available free shipping promotions will be displayed automatically during checkout.
Where are your products manufactured?
We carefully partner with trusted manufacturers to create and source products that meet our quality standards. Our focus is on craftsmanship, safety, and providing exceptional value for pets and their owners.
Can I modify or cancel my order?
If your order hasn't been processed for shipment, please contact us as soon as possible. We'll do our best to accommodate your request.
How can I track my order?
As soon as your order ships, we'll send you a confirmation email with your tracking information. You can use the tracking link to monitor your delivery in real time.
What payment methods do you accept?
We accept major credit and debit cards along with other secure payment methods available during checkout.
How do I choose the right product or size?
Each product page includes detailed descriptions, measurements, and recommendations to help you choose the best option for your pet. If you need additional guidance, we're always happy to help.
How can I contact ALVESE?
Our support team is here to help.
Email: hello@alvese.com
We aim to respond within one business day.
Could'nt Find Your Answer?
Our team is here to help. If you couldn't find the information you were looking for, get in touch with us and we'll be happy to assist you.